In the circumstance that a product is damaged, or an order is wrong - please try to inform us within 48 hours of recieving your order. We charge a 15% restocking fee on all returned items, and payment for the return of the products must be paid by the customer. If however the goods are faulty then the postage costs will be refunded. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). Luckily for you, in the assortment of TASSIMO pods, you will find more than 80 varieties of T DISCs from over 15 different coffee brands. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address of the particular supplier(s) you ordered from. Most merchants will provide returns information in with the delivery note/invoice.
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